Terms & Conditions

While we use the best practise and endeavour to keep our Website (rattanart.com.my) accurate and up to date, it may contain errors, inaccuracies or may not be current at the time of viewing. By accessing, viewing and using the website, you agree to be bound by these terms and conditions. We reserve the right to change these at any time without prior notice and you will be taken to have accepted any change by continuing to use this website.

Any order placed through our Website is an offer by you to purchase each particular item in accordance with these terms. As our products are handmade and we don't have much ready stock, after you checkout the payment by use our website, we will contact you on the next working day to confirm the every purchased and also attach the product  finish and delivery time. It may take 6 weeks to 8 weeks for the product making. Pls be patient it's really worth to waiting the every beutiful rattan piece done. For the product you purchased which have ready stock we will delivery or courier for you within 14 working days. Our courier service partner know as Gdex, DHL, Pos Laju and J&T. While every effort has been made to ensure our products/colors are represented accurately, different color calibrations of each system can impact your screen reproduction.

The order placed with Pre-Order the production time may take 6 weeks to 8 weeks. We will contact you on the next working day to confirm the every purchased and also attach the goods finish and delivery time.

Customized Order
You can send us your drawing or image by email or whatsapp us. We will get responting within 48 hours. The price and production time are according to the design and quantity. As we pride ourselves on providing customers the opportunity to custom made by following to your drawing and image, we are unable to offer a refund on your purchase for change of mind. Pls ensure that you ask any questions you may have to seek further clarification before purchasing from our store.

Repair Service
We are offering repair sevice for your old furniture. Send us your old furniture photo with the details what you wish to do for your furniture by email or whatsapp us. We will get responting within 48 hours. The cost are according to your old furniture's condition and service.

If you do have a specific color you would like to match, pls email or contact us as we would be happy to assist you, where possible. Extra cost may apply.

We accept all major credit cards, namely Visa, MasterCard and direct bank transfer. We reserve the right to change  our mode of payment at any time. To the extent permitted ny law, we will not be held liable and responsible for any damages or consequential loss (whether direct or indirect) suffered by you as a result of any credit card fraud or unauthorised access to a Paypal account. We will not be held liable or respnsible for any additional charges imposed by your credit card provider or bank, especially in the case where your purchase involves foreign exchange transactions. If your payment is not received in full or is declined by your bank or credit card issuer, we will not hold the goods against your order.

As our products are handmade and subjet to slight flaws or imperfections, Rattan Art does not provide warranties of any kind on any of its products. Pls read our care guide to ensure your purchase remain in it's optional condition.

Repair, Refunds and Replacements
If there is a minor problem with your goods we may repair the goods instead of offering you a replacement or a refund. If there is a major problem with goods, a refund or a replacement may be available. You will be responsible for the costs of returning the goods to us. We require you to notify us of any damaged goods within 3 days start from the date you received the goods by emailing or contact us.

Change or Cancellation of Order
As you process your order immediately with our workshop, we regret that cancellation or change to you order may not be possible.

Rattan Art reserves the right to change prices at any time without prior notice at our discretion. All prices are listed in Malaysia Ringgit. Any applicable delivery charges may be applied. By placing a order, you agree to pay the stated price (plus any applicable shipping and handling charges) in Malaysia Ringgit for all orders. You agree to pay any additional charges or taxes incurred (including custom duties) if applocable to the sale or delivery of the goods.

Social Media
We currently operate and manage a social media account on Instagram and Facebook and we may use other social media channels in future. We do not endorse the opinions expressed by the users on our social media pages. You must not post any material that is defamatory, decogatory, racist, sexist, unlawful, obscene, infringing any third party's intellectual property rights, breaching someone else's confidentiality or privacy, misrepresenting your relationship with us or this website, misleading, false or deceptive on our social media pages. We reserve the right to edit or remove content that violates these terms and block you access to our page.